🍪 Terms and Conditions
Last Updated: November 2025
Welcome to CookieMello!
By accessing or making a purchase from our website www.cookiemello.com, you agree to the following Terms and Conditions.
Please read them carefully before using our services.
1. Acceptance of Terms
By using our website, you agree to comply with these Terms. If you do not agree, please do not use our site or make a purchase.
2. Products and Services
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All our cookies and baked goods are made fresh to order.
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Product images on the website are for illustrative purposes — colors, shapes, or decorations may slightly vary since our products are handmade.
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We reserve the right to change or discontinue any product at any time without prior notice.
3. Orders and Payment
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Orders must be placed through our official website.
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We accept payments through secure online gateways only.
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Orders are confirmed only after successful payment.
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In case of payment failure, the order will not be processed.
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CookieMello reserves the right to cancel or refuse any order in case of fraudulent activity, stock unavailability, or technical error.
4. Pricing and Taxes
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All prices listed on the website are in Indian Rupees (INR) unless stated otherwise.
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Prices are inclusive of applicable taxes and charges, unless specified.
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Delivery charges may apply depending on your location and order size.
5. Delivery Policy
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We aim to deliver your order fresh and on time.
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Delivery timelines are approximate and may vary due to weather, traffic, or logistical issues.
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If an incorrect address or contact detail is provided, CookieMello will not be responsible for failed or delayed deliveries.
6. Refunds and Cancellations
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Refunds, cancellations, or replacements are governed by our Refund & Returns Policy.
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Please review that policy for details on eligibility and process.
7. Intellectual Property
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All content on this site — including text, logos, images, graphics, and designs — is the property of CookieMello and protected under copyright law.
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You may not copy, reproduce, or distribute any content without written permission.
8. User Responsibilities
You agree not to:
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Use the website for any illegal or unauthorized purpose.
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Attempt to disrupt or harm the website’s security or functionality.
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Post or share any harmful, offensive, or fraudulent content.
9. Third-Party Links
Our site may include links to third-party websites.
We are not responsible for the content, privacy practices, or services offered by those sites.
10. Limitation of Liability
CookieMello is not liable for:
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Any indirect, incidental, or consequential damages arising from the use of our website or products.
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Allergic reactions caused by ingredients (please check ingredient details before purchase).
11. Changes to Terms
We may update these Terms & Conditions from time to time.
Changes will be reflected on this page with a new “Last Updated” date.
12. Contact Us
If you have any questions about these Terms, please reach out:
📧 Email: support@cookiemello.com
🌐 Website: www.cookiemello.com